As corporations cut down on budgets, service organizations are under pressure to create quality online and self-serve educational tools to reduce travel and/or service calls. A large number of educational documents are distributed via instructional videos and demonstrations. Regulatory compliance requires all the educational videos to be captioned. More importantly, service organizations are also looking to make these videos more valuable and prone to repeat use in order to cut down service calls. By enhancing the search and navigation functions of the videos, consumers are more likely to self-educate and look for information prior to making a service call.

Captions for "How To" and Demonstration Media
Instructional videos and webcasts are captioned providing enhanced navigation and search functions. Viewers are able to jump to specific segments based on keywords.